FREQUENTLY ASKED QUESTIONS

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General FAQ's

Do you cover my area?

Yes — we cover Trowbridge, Melksham, Westbury, Frome, Warminster, Chippenham, Devizes, Bradford on Avon, Corsham, and Calne and the surrounding areas in Wiltshire.

 

Are your engineers qualified?

Absolutely. Our engineers are Gas Safe registered for gas work, OFTEC certified for oil systems, and F-Gas accredited for air conditioning and refrigerants. We’re also Worcester Bosch accredited installers.

Do you offer emergency call-outs?

Yes. We offer fast response times for urgent heating or boiler issues. Call us for availability.

How quickly can you attend?

Usually within 24–48 hours, depending on the service required and your location.

Need help or want a quote? Contact us anytime.

Gas Boiler FAQs

What gas boiler services do you provide?

We offer gas boiler installation, servicing, repairs, and replacements across all the locations listed.

 

How often should my gas boiler be serviced?

We recommend a yearly service to keep your boiler efficient and safe.

Can you repair any boiler brand?

Yes. Our engineers work with all major boiler manufacturers and models.

How long does a boiler installation take?

Most gas boiler installations take 1 day, depending on system complexity.

Do you offer boiler certificates for landlords?

Yes — Landlord Gas Safety Certificates (CP12) are available.

Need a gas boiler quote? Get in touch today.

Oil Boiler FAQs

What oil boiler services do you offer?

We provide oil boiler installations, upgrades, replacements, repairs, and annual servicing.

 

How often should an oil boiler be serviced?

Oil boilers should be serviced once a year to ensure reliability and efficiency.

Do you supply new oil tanks as well?

Yes — we can upgrade or replace oil tanks if required.

Can you convert my oil boiler to a different heating system?

Yes. We can advise on converting to gas or heat pumps, depending on what suits your home and property.

Looking to upgrade your oil boiler? Contact us for a free quote.

Air Conditioning FAQs

What types of air conditioning systems do you install?

We install wall-mounted, multi-split, and ducted air conditioning systems for homes and businesses.

 

Do you offer both supply and installation?

Yes — we supply high-quality air conditioning units and offer full installation. Find out more about out ac installation service.

Do you provide air con servicing?

Yes — we can maintain, service, and repair air conditioning systems to keep them efficient.

Is air conditioning expensive to run?

Modern units are highly efficient and often cost less to run than people expect.

Want air conditioning installed? Request a quote today.

Heat Pump FAQs

What heat pump services do you provide?

We handle heat pump installations, repairs, servicing, and assistance with heat pump grants.

 

Are heat pumps suitable for older homes?

Often yes — after a property survey, we can advise on insulation or system upgrades if needed.

Do you help with the Heat Pump Grant (Boiler Upgrade Scheme)?

Yes — we help customers check eligibility and apply for grants.

How long does a heat pump installation take?

Typically 2–3 days, depending on system size and property type.

Do heat pumps reduce energy bills?

In most cases yes — heat pumps are extremely efficient and can significantly reduce running costs.

Interested in a heat pump? Contact us for pricing and advice.